Privacy Policy

Effective date: November 1, 2025

SKR Projects Hub ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit and make purchases from www.skrprojectshub.com (the "Website") and use our services.

1. Controller & Contact

Business: SKR Projects Hub
Owner: Sk Raihan (SKR Projects Hub / SKR Electronics Lab)
Address: Belsor, Machkhanda, Purba Bardhaman, West Bengal 713103, India
Contact email: contact@skrprojectshub.com
For data protection inquiries, please contact the address or email above.

2. Information We Collect

We collect information you provide directly to us and information automatically collected when you use the Website.

a) Information you provide

• Account & profile information: name, email address, phone number, password (hashed), profile preferences;
• Order & shipping details: billing and shipping addresses, order items, quantities, delivery instructions;
• Payment & transaction data: transaction reference, amount, payment status. We do not store full card numbers — card processing is handled by third-party payment processors (for example Razorpay). We may keep transaction IDs and receipt information for records and support;
• Support & communication: customer support emails, chat transcripts, recordings of video verification calls when necessary and with your consent;
• User-generated content: product reviews, messages, and public comments you choose to submit;
• Marketing preferences: opt-in/opt-out choices for newsletters and promotional messages.

b) Information collected automatically

• Technical & usage data: IP address, browser type and version, operating system, pages viewed, referring URL, device identifiers and timestamps;
• Cookies and similar technologies: see Section 7 below for details;
• Analytics & performance data to help us improve the Website.

3. How We Use Your Information

We use personal data for the following purposes:

• To process and fulfill orders, send order confirmations, shipping updates and invoices;
• To provide customer support, respond to inquiries, and handle returns and refunds;
• To process payments and prevent fraud (in cooperation with payment processors and fraud-detection services);
• To improve and personalize the Website and product recommendations;
• To send marketing communications where you have opted in; you may opt-out at any time;
• To comply with legal obligations (for example tax or accounting records) and to enforce our agreements;
• To detect, prevent and respond to security and technical issues.

4. Legal Bases for Processing (where applicable)

Where applicable law requires, our legal bases for processing personal data include:

• Performance of a contract (processing orders and delivering products);
• Legitimate business interests (fraud prevention, improving services, recordkeeping);
• Consent (marketing communications and optional cookies where required); and
• Compliance with legal obligations (tax and accounting requirements).

5. Sharing & Disclosure of Information

We may share personal information with:

• Payment processors: (for example Razorpay) to process payments. These providers handle card data and payment security — we do not store full card numbers;
• Shipping & courier partners: to fulfill and deliver physical orders;
• Service providers: hosting providers, email delivery services, analytics providers, CRM and helpdesk systems, marketing platforms;
• Professional advisors: lawyers, auditors and accountants as required;
• Law enforcement or regulators: when required by law or to protect rights and safety.

We require third parties to use personal data only to provide services to us and subject to appropriate confidentiality and security measures.

6. International Transfers

Some service providers we use may process data outside India. When transferring data internationally we take reasonable steps to ensure adequate safeguards are in place, such as contractual protections. If you are located outside India and submit personal data to us, you understand that it may be transferred to, stored and processed in India.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, measure performance and deliver relevant content.

Types of cookies we use:

• Essential cookies — required for site operation and checkout;
• Performance & analytics cookies — to measure and improve site performance (for example Google Analytics if enabled);
• Functional cookies — to remember preferences and logged-in state;
• Advertising cookies — to deliver relevant marketing (where applicable).

You can manage or disable cookies through your browser settings. Disabling certain cookies may impact site functionality (for example checkout or account login).

8. Third-Party & Embedded Content

The Website may contain links to third-party websites (for example YouTube or Instagram pages) or embed content hosted by third parties. We are not responsible for the privacy practices of those sites. Review third-party privacy policies before providing them with personal information.

9. Payment & Transaction Data

Payments are processed by third-party payment gateways such as Razorpay and may support multiple payment methods (cards, UPI, wallets, netbanking and other methods your payment provider offers). We retain payment transaction references for order records and refunds. We do not store full payment card numbers on our servers.

10. Data Retention

We retain personal data only for as long as necessary to provide services, fulfill legal obligations, resolve disputes and enforce our agreements. For example, order and transaction records are retained to support accounting and tax obligations, and to handle returns or warranty claims. When data is no longer required, we securely delete or anonymize it.

11. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration. These measures include secure servers, encryption for sensitive data, access controls and vendor security requirements. However, no internet transmission or storage system is completely secure — absolute security cannot be guaranteed.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal data including the right to:

• Access the personal information we hold about you;
• Rectify inaccurate or incomplete information;
• Request deletion of your personal information (subject to legal or business retention obligations);
• Object to or restrict processing in certain circumstances;
• Request portability of certain personal data;
• Withdraw consent where processing is based on consent.

To exercise these rights, or to request a copy of the information we hold, contact us at contact@skrprojectshub.com. We will respond in accordance with applicable law and may request identity verification before fulfilling requests.

13. Marketing Communications

If you opt in to receive promotional emails, you may unsubscribe at any time using the unsubscribe link in the message or by contacting contact@skrprojectshub.com. Even if you opt out of marketing, we may still send transactional messages related to orders, shipping and account information.

14. Children

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe we have collected data for a child under 13, contact us immediately and we will take steps to delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the Website with a revised effective date. Material changes will be communicated where required by law.

16. Complaints & Dispute Resolution

If you have any privacy-related questions or complaints, please contact us at contact@skrprojectshub.com. We will investigate and attempt to resolve concerns promptly. If you are not satisfied with our response and local law provides a right to lodge a complaint with a supervisory authority, you may do so in your jurisdiction.

17. Contact

For questions about this Privacy Policy or to exercise your rights, contact:

SKR Projects Hub
Belsor, Machkhanda, Purba Bardhaman, West Bengal 713103, India
Email: contact@skrprojectshub.com | Phone: +91 8535889926

This Privacy Policy has been prepared to reflect SKR Projects Hub's operating practices (including use of third-party payment processors such as Razorpay, and support for international digital sales). It does not constitute legal advice. For full legal compliance with applicable laws (including the Information Technology Act in India, GDPR or other local laws if you target users in those territories), consider seeking legal counsel.